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Making Notes


We value your feedback as it helps us ensure that we are continuing to improve the way we do business and are creating products and services that best meet you and your family's needs.

Feedback can be provide directly with a staff member, either verbally or through any of the communication channels listed below:


M: Po Box 2005, Torquay, VIC 3228

P: 0492 893 873

If you do not feel comfortable using Flying Start Children’s Therapy's internal complaints process, or if you want to complain about the Director or the service in general, you can lodge complaints directly with the NDIS Quality and Safeguards Commission.

The NDIS Commission accepts complaints about:

  • Services or supports that were not provided in a safe and respectful way,

  • Services and supports that were not delivered to an appropriate standard

Complaints to the NDIS Commission can be lodged via:



P: 1800 035 544 (free call from landlines) or TTY 133 677. 

Interpreters can be arranged.

To download a copy of our feedback and complaints form click here.

To download a copy of our feedback and complaints policy click here.

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